Day One of SES London 2013 has successfully ended and offered valuable insights on Social Media, Content Marketing and Data Analysis.
During my first ever attendance at SES, I was able to experience great talks, meet people from different markets and companies; and last but not least enjoy the awesome drinks and refreshments.
Smart? Phone? Really, this device is dumb!
Back to the event … the Morning Keynote by Dave Coplin was a great starter to a bright and wonderful day. It was an entertaining talk discussing the paradox of the role of technology in our modern society for consumers and brands/ companies. However, both parties perceive this fact differently. To us consumers technology already has been integrated to our everyday love, whereas for companies the focus increases on the modern technology. Hence, B2C companies should ask themselves this subtle question, when they provide a service or a new product: ‘What do your customers want? – JUST ASK THEM!’ So easy and yet so true as many would try to find different strategies or research into previous data. Forget that, be human and just ask your fan base this question. You’ll be stunned about the response!
And it’s finally time for the first talk I have attended:
First Session: Beyond Engagement: Harnessing the Power of Social Media
Krista Neher began with a great introduction into Social Media and explaining the importance of social engagement and increasing social proof through more likes, shares or retweets.
• Perfect balance of customer engagement (social interactions – like, comment, retweets) and brand value is vital for a successful and monetary social campaign – For instance, a brand about dogs has a great interaction with its Facebook community on their page, sharing several photos of dogs. Although many people find those dogs really cute and like the pictures, not everyone knows actually what that company does. This is a good example of the lack of brand value, besides their high social interaction.
• Social Media is not a great way for selling a product online – A social media plan shows you that social media will drive awareness and interest (maybe desire) of costumers, in order to the ultimate goal of purchasing the product/ service.
• Social Proof: If they like it, I like it … – It is proven that 80% of people are more likely to like a page based on a friend’s suggestion. This is the case on Facebook under the recommended pages section. Hence, it will be vital to get more visibility on the second level connection and appearing on that ‘recommended page’. This will automatically generate more traffic and increase the trust of this brand. Imagine, if your friend liked a brand on Facebook and this interaction is exposed on your Newsfeed. A normal reaction would be to check that page out, because it seems trustworthy as your friend liked it. So friends AND friends of friends will turn into high influencers in Social Media.
Heather Healy presented a case study of their client ‘Maxinutrition’ and their different social approaches to engage customers.
• Four Keys to Successful Engagement:
o Ask people what they want? (What kind of interaction?)
o Plan ahead, but be spontaneous and expect the unexpected, such as replying to tweets in a sudden
o Show your customers real passion and showcase other people’s (big influencers) passion
• Social Media Tools:
o Experian Hitwise provides you all the sites people have visited before and after your site, in order to determine, what your customer might want.
o Followerwonk helps you explore and grow your social graph, in terms of finding interesting analytics and follower segmentation from your Twitter profile.
o ManageFlitter gives you precise Twitter analytics and finds you relevant people to connect with.
Second Session: Creative Content Marketing: Winning Hearts, Minds and Wallets
Lee Oden managed to hold an outstanding speech about content marketing and how it has been increasing since last year. Moreover, in the future creative content marketing will generate more money, hence this is why people have begun to increase their budgets for content. The key will be to create valuable and interesting content
• Content + Social Media – One major aspect will be to receive more and more social shares on your content. Lee showed a really nice ‘Content Marketing Maturity Model’ on how content writers are changing. Old school writers will still write their boring and useless article and try to place it, which is all visualized by a guy just standing in the model. However, at the end of the model the guy starts to walk and subsequently to jog. This shows the change of content writing – Content Marketing isn’t about throwing a bunch of blog posts each month; it’s about architecting a story and narrative.
• Research global trends – Sites, such as socialmention.com, ubersuggest.com and semrush.com, will provide you with important data, which you can all export to a big CSV file and let it pass through wordle.net, which is a nice data visualization tool. Moreover, your frontline staff will have to interact more with the fan audience, in order to answer questions immediately. Secondly, act like a publisher and ‘borrow’ ideas from magazines, TV or newspapers. The customer journey will have to be reconsidered and should be used to find out better keywords to target and more sociable topics.
• Facts Sell – Stories Tell – There are four different types of content, which can be generated:
o Evergreen Content – This type of content will always be time relevant, such as ‘How to’ guides.
o Repurpose Content – This means reusing the topic and generating new content on another platform, For instance, getting an audio script of a YouTube video and turning that into an article.
o Curated Content – Short snippets, such as industry news will have a huge social engagement.
o Co-created Content – This will include getting high quality content by top influencers in that particular market.
• Find how to solve problems with creative content – This is where the $$$ lies. The main focus should be on optimizing the consummation and the actual action of buying the product. The latter part you will have to find out how to inspire that ‘action’ feeling. The consummation part discusses which type of content or media people want to read or see. Hence, it is a never ending cycle on creating user experience and providing high quality information.
• Brand leadership – It is vital to take a leadership position with your content marketing strategy, as your customers don’t know, what they want. They don’t know that they don’t know. Moreover, standing out to customers and above the competition is the essence to great content marketing.
• Winning creative is about results, not awards
Third Session: The Age of Big Data: The Modern Marketer
James Murray kicked off right after lunch and introduced his data tool Experian Hitwise, which can provide you with useful search data of customers. Experian knows 500 things about 49 million people across 24 million households. That’s how accurate it is.
• Most searched product during Christmas? – Onesies. This shows that data can always surprise you. 12% of the searches were ‘male onesies’ and the most popular onesies type was a giraffe.
• When do people buy contact lenses the most? – Apparently in October during Halloween.
• Family travellers are more likely to search for the TV series Dr. Who – You see that there is no shortage of data. However, raw data is useless, until somebody processes that data.
• Cognitive Dissonance – Everybody lies in surveys, which is a fact. People do tend to fake answers, in order to make them feel better. What can you do against it? – Get used to it!
Jon Myers then showed how vital it will be in the future to engage with mobile.
• 1 in 3 clocks in the US paid search will be mobile by the end of this year
• 1 in 3 searches will have a local intent
• Mobile CPC (£0.28) are currently cheaper than desktop CPC (£0.30)
• Don’t focus on CTR if you have a product – set optimized revenue!
Last Session: How to Earn Visibility & Links Through Killer Content Strategy
Kevin Gibbons released the big news everyone knew already in the beginning – Old school content without any human or social engagement is totally useless.
• Google Signals 2013 – Google will care more if bounce rates are high on landing pages, or decrease the quality of a link if it comes from a directory. Moreover, authority and authorship come more and more into play as well as social signals and your brand reputation.
• Educating Clients – One big issue will be to educate your clients on how the strategy has changed from ‘quantity counts’ to ‘quality over quantity’.
• Give your audience a reason to talk about your content – Create a creative angle and be passionate about it! This is the essence on why people will share it.
• For outreach results you need an audience – You will have to build an audience, which will eventually fulfill the whole potential of a link.
Our proud Head of SEO Max Brockbank used his years long of journalism experience and showed classic comparisons of link building in the modern era and ‘back in the days’ newspapers. It does add up – Link Building is more or less the same as writing a newspaper article. People want to read regularly interesting stories by trusted authors .
• People buy stuff, because they read good content about it.
• Local angles – It is more and more important to target Google+ local and mobile devices as they are increasing massively.
• “rel=author” – Very important signal in the future to outsource trustworthy and good writers.
• Search snippet – This is the first point of conversion! You can compare this to the newspaper, which includes the title, headline and a bit of the body. Hence, if your search snippet isn’t informative or exciting, people tend to click much less on that link.
• Good writers can be taught, but the best writers are born – The key is to hire good techies, but hiring better writers.
• Better links come from better sites – Better sites have better content – Better content comes from better writers
Yes, as you can see the first day had already so much to give. But now I’m out … It was a long day! See you on day two – fresh and ready to go #seslon